Frequently Asked Questions
Everything you need to know about our keratin treatments, shipping, and professional hair care services.
Are your products suitable for all hair types?
Yes, our keratin treatments are formulated to work on various hair textures, including color-treated, curly, and frizzy hair. However, we recommend a strand test for those with extremely damaged hair.
How long do the results of a keratin treatment typically last?
With proper aftercare using sulfate-free shampoos, our professional-grade treatments can last between 3 to 5 months depending on your hair type and washing frequency.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and the weight of the order.
What is your return policy for opened products?
Due to hygiene and safety standards in the beauty industry, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Are your keratin formulas formaldehyde-free?
We prioritize safety and offer a wide range of formaldehyde-free options. Each product page includes a full ingredient list so you can choose the formula that best fits your health preferences.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Klarna and Afterpay for eligible orders.